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DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is looking for an exceptional HR Manager to join the Amazon Pharmacy HR team. Amazon Pharmacy is an exciting new business that is an independent subsidiary of Amazon. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day. This means they can spend less time dealing with error prone pill boxes or manual solutions and more time doing the things that they enjoy. You will work on a team where you can make an impact every day, at every level. Because we're working on tough challenges, you have opportunities to bring new thinking, to influence, and to be heard. From an HR perspective, you have the opportunity to use and stretch different parts of your HR skillset daily. As a HR Manager for our Customer Care Team, you will work collaboratively with all levels of Leadership within the organization to impact the talent strategies needed to achieve business objectives. As an HR leader, you will maintain and improve employee engagement programs, performance and talent management processes, training and development initiatives, and other key components to the employee experience. Providing both specific HR expertise and a long-term culture vision, the HR Manager will be a pivotal role in our strategic growth plan. Successful candidates will demonstrate:* The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business processes, productivity and employee engagement* Ability to shift between hands on work and big picture thought leadership. Being part of a growing and scaling team will require both.* Experience with rapid and complex changing work environment* Demonstrated ability to coach and guide leaders* Strong project management skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution and achievement of the right results* A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions* Strong internal and external customer service focus* The ability to manage multiple priorities simultaneously - orientated on results* Ability to guide and manage less experienced HR teams Flexibility with schedule to meet the needs of the business is needed. Travel up to 25% of the time may be required. BASIC QUALIFICATIONS* Bachelor's Degree required* 7-10 years human resources experience* 3+ years of managerial experiencePREFERRED QUALIFICATIONS* Master's Degree or MBA in HRM preferred* Experience supporting hourly employee client groups* Experience in a customer services/call center environment* Prior experience working within a pharmacy or healthcare setting Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit