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Humana Failed Claims Mail Operations Pharmacy Technician 2 in Tampa, Florida


The Mail Operations Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The Failed Claims Pharmacy Technician 2 ensures that rejected claims are resolved as appropriate and when applicable. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Work Hours: 8:00 AM to 4:00 PM Arizona time

Required Qualifications

  • Must have an active Pharmacy Technician license in Arizona, Texas or Florida

  • National Certification - PTCB

  • 6 months + of experience as a Pharmacy Technician

  • Excellent communication skills

  • Experience using multiple computer applications simultaneously

  • A positive, proactive attitude with a passion for customer service

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Preferred Qualifications

  • Previous data entry/data analysis experience

  • Working knowledge of Argus

  • Working knowledge of CRM

  • 1+ years of experience in a retail, clinical or mail order setting

Additional Information

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability.

In this interview, you will respond to a set of interview questions via text. You should anticipate that this interview will take about 15 minutes.

The following policy applies ONLY to associates working in the state of Arizona

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours


Scheduled Weekly Hours