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Albertsons Pharmacy Tech B in TACOMA, Washington

Position Purpose: To provide courteous customer service and assist the Pharmacist on duty in maintaining the clean and orderly appearance of the pharmacy area, prioritizing work, and processing prescription orders in compliance with Federal and State laws and company policies and procedures. Key Responsibilities & Accountabilities: · Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the pharmacy. · Answers the phone and refers phone requests from physicians, patients, and others which require a pharmacist's knowledge, to the pharmacists. · Accepts the written prescription or refill information from patients; confirms completeness of patient record and requests missing information as appropriate, and retrieves the patient's pharmacy record(s) for verification by the pharmacists. Obtains patient allergy information. Communicates with physicians to obtain prescription and refill authorizations. · Applies basic prescription reading skills to the written prescription upon data entry. Basic prescription reading skills include: dosage form differentiation, directions, pharmacy calculations and product recognition. · Accesses the pharmacy computer to obtain complete patient record (on both cash and third party prescriptions) and verifies third party parameters. · Inputs, accesses, processes, and retrieves data from the pharmacy computer, including speed codes and drug interaction data, as state laws permit. · Where allowed by law, informs the patient of the availability of generic alternative products. · Processes prescriptions to the point of generating a complete prescription label. Counts medication and fills prescriptions vials. · Maintains proper organization of product in each bay and at each counter in regard to established company procedures. · Replenishes pharmacy supply of vials, bottles, bags, and other supplies Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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