Cigna Pharmacy Operations Lead Representative - Express Scripts in St. Louis, Missouri
As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serves as a resource to supervisor and back up to senior technicians and team members.
What you’ll do:
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed
Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values
Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.
What you need to do the job:
High School Diploma or equivalent
3+ yrs relevant working experience in a pharmacy dispensing setting
1+ yr leadership or team development experience preferred
Missouri State Pharmacy Technician license preferred
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Strong attention to detail with good organizational skills
Excellent verbal and written communication skills
Willingness to work a flexible schedule to accommodate heavy work volumes
Ability to stand for extended periods of time
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
The expected shift for this role is either Wednesday through Saturday, 5:00AM – 3:30PM CST OR Sunday through Wednesday, 5:00AM - 3:30PM.
This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we expect that this role will likely return to being performed primarily at an office location.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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