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Cigna Director, Pharmacy Communications - Express Scripts in St. Louis, Missouri


The Director, Pharmacy Communications is a new role to our pharmacy, responsible for leading the communications strategy for the Express Scripts Pharmacy. This role has responsibility for maintaining oversight for the execution of key communication improvements to deliver on pharmacy growth and exceptional customer experience. In this role, the Director will set the direction for driving consistent, intended messaging across all channels for all communications to pharmacy customers, including communications to our PBM clients on future products and process improvements. This role manages communications execution with key cross-functional areas to ensure pharmacy communications are effective, monitors communication campaigns to determine required adjustments to yield results, and ensures communications are targeted appropriately.

The Director serves as the end-to-end process owner for pharmacy communications, from strategy to execution and ongoing monitoring. Partners with marketing, experience design, technological and business development teams to craft communications that promote new and existing pharmacy products and services to patients. This role becomes the voice for the pharmacy communications (to customers and prescribers alike) and leads the Editorial Review Board (ERB) process in the pharmacy, includes our marketing and pharmacy practice stakeholders through our strategy, enhancements, and ERB process, ensuring we are promoting home delivery and making considerable gains across all channels as we drive simple and clear communications.

Essential Functions/Responsibilities:

  • Lead Express Scripts Pharmacy strategy and planning for ongoing patient and prescriber communications

  • Gain knowledge of all communications current state, evaluates value of current communications and drives appropriate work to optimize/create new/close out communication mechanisms no longer applicable to strategy or delivering expected value.

  • In partnership with key partners, create multi-channel, integrated communication campaigns using patient preference, executing on home delivery value in the market and drive appropriate results toward acquisition and retention targets

  • Build best-in-class team and work processes to deliver in achieving business growth targets

  • Drive innovation and ongoing adjustment in campaigns by developing a monitoring process to determine campaign effectiveness

  • Oversee day-to-day management of the team responsible for pharmacy patient and prescriber communications

  • Report performance to senior leadership on a regular cadence, highlighting opportunities for continuous improvement

  • Lead and optimize the Editorial Review Board and the process to get communications to market.

Experience & Qualifications:

  • Bachelor’s or advanced degree required in related field or equivalent professional experience

  • 7+ years of experience in communications preferred

  • Expertise in developing and managing communication strategy as well as sharing the approach with leadership

  • Proven ability to work collaboratively and effectively work across cross-functional teams

  • Demonstrated leadership skills with ability to effectively manage and influence

  • Ability to communicate concepts and insights to senior business leaders and partners in a relevant and actionable manner

  • Critical thinker and creative problem solver; seeks perspective from others to inform a unique perspective and able to influence/gain buy-in.

  • Effective prioritization and management of complex deliverables

  • Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term planning

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.