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VIVA USA Inc pharmacy technician in Raleigh, North Carolina

Description: Safety Sensitive This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist. At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations. Advanced computer skills including word processing and spreadsheet utilization. Excellent customer service skills (written and verbal) a must. Duties At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations. Advanced computer skills including word processing and spreadsheet utilization. Excellent customer service skills (written and verbal) a must. Experience Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position. Position Summary This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist. Education : Verifiable High School diploma or GED is required. What days & hours will the person work in this position? List training hours, if different. M-Thurs 9a-7p, but hours can be flexible Prior client work experience? No Verifyable High School Diploma or GED Required Yes VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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