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Humana Supervisor, Mail Order/OTC Pharmacy Distribution in Phoenix, Arizona


The Supervisor, Mail Order/OTC Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order/OTC Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.


The Supervisor, Mail Order/OTC Pharmacy Distribution analyzes distribution and supports pharmacists and pharmacy technicians. Assists Pharmacists in medication preparation and dispensing directly or through program/process development. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Required Qualifications

  • 2 years of experience supervising a team: hire, coach, terminating and monitoring production and quality

  • Must have an active Pharmacy Technician license with the Arizona Board of Pharmacy and a National Certification.

  • Able to lift up to 35 pounds

  • Able to stand up to 10 hours a day

  • Ability to start work at 5:30am. 4 - 10hr shifts or 5 - 8hr shifts; Monday-Friday

  • Intermediate working knowledge of Microsoft Office applications

Preferred Qualifications

  • Warehouse experience

Additional Information

  • We will require full COVID vaccination ( for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

  • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

  • You will have a team of 15-25 Inventory Clerks and/or Technicians reporting to you. This particular role is for our Inventory team.

  • Shift opportunities are 4 - 10hr shifts or 5 - 8hr shifts; Monday-Friday

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours