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AmeriHealth Caritas Pharmacy Technician II in Philadelphia, Pennsylvania

Pharmacy Technician II

Location: Philadelphia, PA

Primary Job Function: Pharmacy

ID**: 19148

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .

Responsibilities:

The Pharmacy Technician II supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. Thie incumbent will handle inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.

  • Provide real-time support to pharmacies with point-of-service inquiries

  • Educate prescribers on formulary and prior authorization processes

  • Enter customer data and other relevant information into our documentation tool

  • Assist members with pharmacy benefit inquires

  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness

  • Effectively communicate issues and resolutions to customers and appropriate internal staff

  • Consistently meet established productivity, schedule adherence, and quality standards

  • Works on special projects for the department

  • Provides side-by-side training as needed

  • Other tasks as directed by the Supervisor

Education/Experience:

  • Bachelor’s Degree or equivalent experience required

  • Active/current National Pharmacy Technician Certification (ExCPT, PTCB or NCCT) required

  • Minimum three (3) years of current/recent PBM and/or current/recent pharmacy experience required

EOE Minorities/Females/Protected Veterans/Disabled

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