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Humana Pharmacy Technician, Call Center in Philadelphia, Pennsylvania

Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Schedule : Monday through Friday, 2:30PM to 11:00PM EST with rotating weekends. Must be able to work two holidays per year.

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Pharmacy Technicians assist pharmacists in practicing palliative care for hospice patients in our Call Center.

Essential Duties and Responsibilities:

  • Produce quality of work that is above the industry average

  • Provide superior customer service to our hospice partners

  • Ability to respond to high volume inbound calls in a timely and effective manner

  • Proficient in current technology system(s) to perform the following tasks : enter patient admissions, change an active patient to discharge/deceased status, transfer patients, update demographic changes, process refills, and documenting as needed.

  • Assist callers with customer service issues including FedEx package tracking and completing the CS report form to report all service failures

  • Assist local pharmacies with adjudication of claims

  • Assists with fulfillment of orders at applicable sites.

  • Other duties as assigned

Qualifications

  • Excellent verbal and written communication skills

  • Self-motivated

  • Organized: Ability to manage multiple priorities

  • Team player

  • Problem-solving skills and ability to follow through on tasks assigned

  • Possess unquestionable personal and professional ethics, in concert with the standards of Enclara Pharmacia.

  • Adaptable to change in systems and practice environment.

Education and/or Experience:

  • 1+ years of Pharmacy Experience

  • High school diploma or equivalent required

  • Customer service experience required

  • Call center experience preferred

  • Recent pharmacy technician experience preferred

Computer Skills:

  • General Windows-based computer skills

  • Strong typing skills with a minimum of 20 wpm

  • General working knowledge of Microsoft applications

Covid Vaccination Policy

  • We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

  • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

Scheduled Weekly Hours

40

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