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UnitedHealth Group Manager of Pharmacy Operations - Peoria, IL in Peoria, Illinois

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone.

The Pharmacy Manager is a key position that has a substantial impact with our consumers and clinic partners by partnering and advising both on our pharmaceutical care services and benefits. This individual is responsible for the financial, clinical and quality for pharmacy services and will oversee the daily operations of a pharmacy including dispensing prescription medication and spending one-on-one time with the consumers. Coaching, developing and managing pharmacy staff is also a key responsibility of this role. The manager will act as a talent steward and proactively seek top talent for the pharmacy roles.

Primary Responsibilities:

  • Creates a great consumer and clinic partner experience and continually builds strong relationships with both groups to proactively meet their needs

  • Serve as an expert to the clinical staff and proactively meets with their team on meeting their clinical outcomes

  • Counsels and educates patients on the usage of medications, adverse effects, schedules and any personal questions from the consumers

  • Ensures the pharmacy and team members follow policies and standards in accordance with state and federal laws

  • Performs wellness services such as immunizations, flu shots and other preventive services

  • Responsible for financial profitability and identifies opportunities to drive growth in the pharmacy

  • Motivates, develops and coaches all pharmacy staff to ensure they are meeting their potential and delivering exceptional service

  • Creates an engaging team environment which promotes compassion and models our core values and culture amongst the team

  • Proactively promotes opportunities and recruiting top talent at our pharmacies

  • Reviews key performance indicators with pharmacy staff and identifies trends and opportunities for improvement

  • Conducts workforce planning and business planning to have operational excellence at the site

  • Builds strong relationships with the community, stakeholders and clinic partners to ensure we are meeting all needs and promote the pharmacy business

  • Drives marketing plans ad materials to promote all pharmacy offerings

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in Pharmacy or PharmD

  • Current pharmacist’s license in the state of Illinois

  • Certified immunizer or willing to become an immunizer within 3 months of hire

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

P r e f e rr e d Q u a l i f i ca t i o n s:

  • 5+ years of pharmacy leadership experience

M a n a g e m e n t S u cc e s s P r ac t i c es :

B e i n g c u s t o m e r ce n t r i c : These leaders are finding out what their customers want, then design processes and plan the work to create a better customer experience.

D eve l op i n g O t h e r s : Managers need to make sure that the right talent is in the right job, with capabilities aligned to the demands of the work. Managers who set the conditions for development act as talent stewards. By providing ongoing coaching and feedback and supporting mobility into other roles or development experiences, they help employees achieve fulfilling results.

C o mm un i ca t i n g e n t e r p r i s e pu r p o s e : This includes communicating vision, values, culture, strategy, objectives and goals. The manager and the team then have to translate the purpose into the specific tasks of the team, so everyone know where everything fits.

C r ea t i n g h i g h p e r f o rm i n g t ea m s : Creating and fostering high-performing teams is essential. An effective team has task clarity and right assembly of talent to do the job. Team members have accountabilities and know what to do. The team culture is collaborative. Measures are in place to monitor progress, including

feedback loops to add corrective advice and counsel.

A ss u r i n g r es u l t s : Managers must deliver through others. They keep their teams on task, focusing on specific goals and targets. Managers will execute on plans while leveraging internal and external customer and stakeholder feedback to make adjustments.

T ec hn i ca l a n d f u n c t i o n a l sk ill s : These leaders know their industry, technical platform, key function of all roles and is a life-long learner.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Pharmacy Manager, Peoria, Illinois, IL

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