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CVS Health Specialty Pharmacy Quality Consultant in Orlando, Florida

Job Description

In this role, the Quality Pharmacy Operations Consultant will be a key player in supporting the initiatives to advance the operational success for the Pharmacy Specialty Dept. This role is critical in establishing quality processes and leading change for the overall efficiency of the team.To thrive in this position the strong candidate considered will have advanced interpersonal, written and verbal skills. They will be decisive and use strong business insight to make decisions. A Quality Pharmacy Operations Consultant will:• Analyze data from various sources (surveys,, operational data, process observations) to implement continuous improvement processes• Own various projects and accountability• Collaborate with internal/external stakeholders as required to develop and manage solutions towards operational efficiency and owning the results• Meet established deadlines while producing results• Support multiple work streams simultaneously while appropriately prioritizing• Learn new processes quickly and add perspective that lead to solutions for operational effectivenessPrimary Responsibilities Include • Generating critical reports• Auditing agents that are taking the inbound calls • Entering applicable data to ensure agent quality of work is met

Required Qualifications

• 2+ years of Pharmacy Benefit Management environment experience• 2+ years of Advanced Microsoft Office Suite (Word, PowerPoint, Excel etc.) experience

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• 2+ years of reviewing, analyzing and presenting complex data • Bachelor’s Degree • Adaptable to change and new processes• Previous Pharm Tech Rep OR Benefits experience• Familiar with medical terminology• HBS/Sparks software system experience• Data Interpretation


Verifiable High School Diploma or GED

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.