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BroadPath Healthcare Solutions Pharmacy Technician - CA in Laguna Hills, California

Pharmacy Technician - CA

Laguna Hills, CA

Immediate

Job DescriptionBroadPath is hiring Pharmacy Technicians with a California CPhT certification to work onsite in Laguna Hills, CA!

Apply Now (http://broad-path.force.com/portal/job_application?JobId=a0q1E00000xMCd8QAG)

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Responsibilities

  • Manage inbound and outbound patient calls in a timely manner using audio/video technology.

  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.

  • Seeks assistance with escalated issues involving patients or prescription guidelines from management.

  • Attending educational seminars and other learning opportunities to expand your knowledge of the company and position.

  • Interacts with all internal and external customers in a positive and professional manner.

  • Document all call information according to standard operating procedures.

  • Utilizing software, databases, scripts, and tools appropriately

Basic Qualifications

  • Hold an Active Pharmacy Technician License through the CA State Board of Pharmacy

  • High School Diploma or equivalent

  • 2+ years of front-line call center experience

  • Healthcare background experience

  • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists.

  • Active listening skills and ability to proactively solve problems.

  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality.

  • Strong phone and verbal communication skills

  • Must be available to work some holidays and weekends.

Preferred Qualifications

  • 2+ years’ experience in community pharmacy

  • Demonstrated customer service skills

  • Knowledge with CRM systems, Salesforce a plus

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