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Spectrum Health Process Improvement Specialist - Priority Health Pharmacy in Grand Rapids, Michigan

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Job Description

Job Summary

Manages operational improvement projects throughout the organization including clinical and non-clinical areas to accomplish measurable business improvements. Analyzes and measures the effectiveness of existing systems and processes, and assists with implementing systems to align, enable, and improve sustainable, repeatable and quantifiable clinical and business functions. Collects, validates and analyzes data to initiate, develop, and recommend operational standards that focus on the organization's priorities.

Essential Functions

  • Assists with the development and maintenance of cross-entity participation and collaboration to operationalize integration through change management, communication, organizational development, resource alignment, and other relevant strategies to accomplish organizational mission. Assists with identification and development of any new systems, processes, infrastructure, or resources needed to support system priorities.

  • Works closely with supervisors and managers to visualize and understand workflow and systems through value stream mapping or similar methods.

  • Coordinates work with various departments across Priority Health. Communicates, collaborates, networks with and acts as a consultant to key stakeholders in order to ensure continuity and coordination of services and appropriate utilization of resources. Assists with stakeholder management, particularly stakeholders external to the organization.

  • Learns about best practices and new trends related to improvement theory and methodology.

  • Understands and clearly articulates SHPIS to others. Understands how SHPIS is based on the principles of improvement as defined by Deming, the Shingo Model, and the Toyota Production System among others.

  • Understands, applies, teaches, and coaches industrial and management engineering tools such as: value stream mapping, A3 thinking, facilitating improvement events, leader standard work, standard work, visual management, 3P, hoshin kanri/policy deployment, and time and motion studies

  • Works on complex projects under the guidance of a department leader.


  • Required Bachelor's Degree or equivalent in nursing, process or industrial engineering, business administration, health administration, supply chain, or related field

  • 2 years of relevant experience in healthcare improvement; experience within non-healthcare companies will be considered Required

  • CRT-Lean Bronze Certification

Primary Location

SITE - Priority Health - 1231 E Beltline - Grand Rapids

Department Name

PH - Pharmacy Operations

Employment Type

Full time


Weekly Scheduled Hours


Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency


Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here ( .

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Who We Are

Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.

Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.

We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.

We are the region’s largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.

Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here ( to see a complete list of our safety, quality and patient experience awards.