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Change Healthcare Product Support Representative - Pharmacy in Fort Worth, Texas

Overview Of Position

This position is responsible for answering calls and pulling new cases entered by our customers in Salesforce. This role will be responsible for troubleshooting new software issues using our knowledge base articles and other available resources.

What will be my duties and responsibilities in this job?

  • Answer support calls from customers

  • Pull new cases entered by customers in Salesforce

  • Document call results in Salesforce

What are the requirements needed for this position?

  • High School Diploma

  • 1+ years of experience in a technical software support role

  • MS Office Suite and Windows experience

    What other skills/experience would be helpful to have?

  • Certified Pharmacy Technician

  • Knowledge of hardware and network configurations

  • Familiarity with pharmacy terms, practices, and technology

  • Unix and SQL knowledge ideal

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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