Steward Health Care System Supervisor Pharmacy Techs in Dorchester, Massachusetts
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
TITLE: Pharmacy Buyer / Supervisor
JOB CODE: PHACAR-0458
FLSA STATUS: Non-Exempt
REPORTS TO: (Attach Org Chart if Available): Sr. Director Pharmacy
(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)
Working under the day to day supervision of the pharmacists and the Pharmacy Leadership, the technician is responsible for the proper handling of medications. This includes but is not limited to: receiving, distribution, management of expiration dates, management of inventory in Pyxis, storage, repackaging, compounding, filling orders, delivering, and stocking. The job requires excellent communication skills and a desire to work in a fast-paced environment.
(Use bullets for specific responsibilities)
Assists with receiving order from wholesaler
Scans in delivery, including adding barcodes to EHR and ADM’s.
Properly inventories/stickers delivery to ensure all items are received
Confirms that each med is “scannable”. Involves pharmacist when appropriate
Helps to maintain proper stock levels of drugs, supplies and solutions by Informing in writing, the need for an item when it is getting low
Repackages medications from bulk to unit-dose when necessary
Maintains list of drugs affected by manufacturer’s shortages
Obtain all medications and supplies necessary to provide patient care (wholesaler, Materials Management, direct vendors, repackagers, drop ship items, courier items, etc.)
Reach out to manufacturers as necessary for supply chain issues
Facilitate the remedy for incorrect, short, or damaged products delivered from the vendors
Account for invoices from all vendors and process with A/P for payment
Manage transfers between facilities (internal billing, obtain currier, etc.)
Transfer meds to and from the LUM
Order minor equipment via PO process with Central Supply
Replace specialty items when they expire using vendor specific processes (TNKASE, Alteplase, etc.)
Maintain records for all recalls. Manage the removal of recalled products and the disposition according to the recall instructions.
Establish and manage appropriate PAR levels on all products to drive inventory turns
Establish and maintain relationships with all vendors
Oversee the removal of expired products with the reverse distributor, processing returns in a timely fashion to maximize potential credit
Maximize contract compliance with purchases
Communicate shortages within the department and participate in the process of obtaining alternative products when appropriate. Follow processes for obtaining allocated products and coordinating with other purchasers to move product where it is most needed.
Attend system buyer meetings (weekly conf calls and in person meetings as convened)
Provide data for reporting to P&T.
Maintain records for DCSA (pedigree) – able to retrieve when needed
Oversee the retention and storage of purchasing records
Facilitate all aspects of the physical inventory process
Participate in the adherence to expense budget and explaining variances to finance via reports
Coordinate State supplied vaccines – reordering, producing temp records, renewing program annually
Fills floor stock requests
Bills ambulance providers and miscellaneous areas as required.
Reviews and handles batch rejections and interface errors
Performs duties of a Pharmacy Technician I, II or III as required by a staffing model.
Performs administrative assistant tasks as assigned
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
(Examples: Ability to work independently and take initiative; Good judgment and problem-solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)
Uses exceptional customer service skills/communication to resolve issues
Answers phones takes and complete messages. Name and number of caller, floor and request
Is able to triage phone calls for pharmacists; Distinguishing which requests require a pharmacist’s intervention and which can be handled by a tech
Communicates well with nursing and other staff outside of the pharmacy department
Maintains a high degree of professionalism in manner and attitude within the department and outside the department
Maintains excellent working relationships with others
Maintains a neat, clean and organized work area
Represents the Department of Pharmacy and acts as liaison if needed when outside the department
Complies with HIPAA policies
Supports the training of new staff
Manages time effectively and prioritizes accordingly
Supervisor Job Requirements include but not limited to:
Develops and maintains technician schedule
In the case of technician emergency will cover the technician shift or find coverage including weekends, holidays, and evenings
Maintains all technician compliance records
Develops and trains new and existing technicians
Prepares technician payroll
Responsible for the daily accurate documentation of logs including but not limited to refrigerators, hood cleaning, eye wash
Reports any omissions or errors
Handle Controlled Substances
Understands the importance of excellent record keeping, accuracy and handoffs when dealing with Controlled Substances.
Immediately reports any concerns/discrepancies to pharmacist or supervisor
Knowledge and Skills
Written and oral communication skills
Ability to work in a team environment
Ability to problem solve
Ability to provide a high level of customer service to patients, visitors, and staff
Ability to work with excel spreadsheets
Education: High School diploma required, Associates or Bachelors degree preferred.
Experience: 2 years Pharmacy technician experience as a tech II/lead preferred, pharmacy buyer experience preferred
Certification/Licensure: Licensure and Competencies
Is responsible for maintaining licensure CPhT and State registration as required
Is responsible for completing all educational modules including but not limited to: Steward University
Management: Experience is scheduling and staff management
Software/Hardware: Meditech/Pyxis experience preferred, proficient in Word and Excel