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Steward Health Care System Supervisor Pharmacy Techs in Dorchester, Massachusetts

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

C ompassion

A ccountability

R espect

E xcellence

S tewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

TITLE: Pharmacy Buyer / Supervisor

JOB CODE: PHACAR-0458

DEPARTMENT: Pharmacy

FLSA STATUS: Non-Exempt

REPORTS TO: (Attach Org Chart if Available): Sr. Director Pharmacy

DATE: 10.7.19

POSITION SUMMARY:

(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)

Working under the day to day supervision of the pharmacists and the Pharmacy Leadership, the technician is responsible for the proper handling of medications. This includes but is not limited to: receiving, distribution, management of expiration dates, management of inventory in Pyxis, storage, repackaging, compounding, filling orders, delivering, and stocking. The job requires excellent communication skills and a desire to work in a fast-paced environment.

KEY RESPONSIBILITIES:

(Use bullets for specific responsibilities)

Ordering/ Receiving

  • Assists with receiving order from wholesaler

  • Scans in delivery, including adding barcodes to EHR and ADM’s.

  • Properly inventories/stickers delivery to ensure all items are received

  • Confirms that each med is “scannable”. Involves pharmacist when appropriate

  • Helps to maintain proper stock levels of drugs, supplies and solutions by Informing in writing, the need for an item when it is getting low

  • Repackages medications from bulk to unit-dose when necessary

  • Maintains list of drugs affected by manufacturer’s shortages

  • Obtain all medications and supplies necessary to provide patient care (wholesaler, Materials Management, direct vendors, repackagers, drop ship items, courier items, etc.)

  • Reach out to manufacturers as necessary for supply chain issues

  • Facilitate the remedy for incorrect, short, or damaged products delivered from the vendors

  • Account for invoices from all vendors and process with A/P for payment

  • Manage transfers between facilities (internal billing, obtain currier, etc.)

  • Transfer meds to and from the LUM

  • Order minor equipment via PO process with Central Supply

  • Replace specialty items when they expire using vendor specific processes (TNKASE, Alteplase, etc.)

  • Maintain records for all recalls. Manage the removal of recalled products and the disposition according to the recall instructions.

  • Establish and manage appropriate PAR levels on all products to drive inventory turns

  • Establish and maintain relationships with all vendors

  • Oversee the removal of expired products with the reverse distributor, processing returns in a timely fashion to maximize potential credit

  • Maximize contract compliance with purchases

  • Communicate shortages within the department and participate in the process of obtaining alternative products when appropriate. Follow processes for obtaining allocated products and coordinating with other purchasers to move product where it is most needed.

  • Attend system buyer meetings (weekly conf calls and in person meetings as convened)

  • Provide data for reporting to P&T.

  • Maintain records for DCSA (pedigree) – able to retrieve when needed

  • Oversee the retention and storage of purchasing records

  • Facilitate all aspects of the physical inventory process

  • Participate in the adherence to expense budget and explaining variances to finance via reports

  • Coordinate State supplied vaccines – reordering, producing temp records, renewing program annually

  • Fills floor stock requests

  • Bills ambulance providers and miscellaneous areas as required.

  • Reviews and handles batch rejections and interface errors

  • Performs duties of a Pharmacy Technician I, II or III as required by a staffing model.

  • Performs administrative assistant tasks as assigned

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

    1. Commits to recognize and respect cultural diversity for all customers (internal and external).

    2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned

    REQUIRED KNOWLEDGE & SKILLS:

    (Examples: Ability to work independently and take initiative; Good judgment and problem-solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)

    Communicates effectively

  • Uses exceptional customer service skills/communication to resolve issues

  • Answers phones takes and complete messages. Name and number of caller, floor and request

  • Is able to triage phone calls for pharmacists; Distinguishing which requests require a pharmacist’s intervention and which can be handled by a tech

  • Communicates well with nursing and other staff outside of the pharmacy department

    Professionalism

  • Maintains a high degree of professionalism in manner and attitude within the department and outside the department

  • Maintains excellent working relationships with others

  • Dresses professionally

  • Maintains a neat, clean and organized work area

  • Represents the Department of Pharmacy and acts as liaison if needed when outside the department

  • Complies with HIPAA policies

  • Supports the training of new staff

  • Manages time effectively and prioritizes accordingly

    Supervisor Job Requirements include but not limited to:

  • Develops and maintains technician schedule

  • In the case of technician emergency will cover the technician shift or find coverage including weekends, holidays, and evenings

  • Maintains all technician compliance records

  • Develops and trains new and existing technicians

  • Prepares technician payroll

    Maintains Logs

  • Responsible for the daily accurate documentation of logs including but not limited to refrigerators, hood cleaning, eye wash

  • Reports any omissions or errors

    Handle Controlled Substances

  • Understands the importance of excellent record keeping, accuracy and handoffs when dealing with Controlled Substances.

  • Immediately reports any concerns/discrepancies to pharmacist or supervisor

    Knowledge and Skills

  • Written and oral communication skills

  • Ability to work in a team environment

  • Ability to problem solve

  • Ability to provide a high level of customer service to patients, visitors, and staff

  • Ability to work with excel spreadsheets

    EDUCATION/EXPERIENCE/LICENSURE /TECHNICAL/OTHER:

  • Education: High School diploma required, Associates or Bachelors degree preferred.

  • Experience: 2 years Pharmacy technician experience as a tech II/lead preferred, pharmacy buyer experience preferred

    Certification/Licensure: Licensure and Competencies

  • Is responsible for maintaining licensure CPhT and State registration as required

  • Is responsible for completing all educational modules including but not limited to: Steward University

  • Management: Experience is scheduling and staff management

  • Software/Hardware: Meditech/Pyxis experience preferred, proficient in Word and Excel

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