divvyDOSE Certified Pharmacy Technician Operations Trainer in Davenport, Iowa
Are you good with people? Passionate about helping people? Do you like cookies? (Just kidding on the last part, but seriously, cookies are awesome.) divvyDOSE is seeking a motivated, energetic and reliable Operations Trainer to partner with our pharmacy staff and support our growing team. Operations Trainer responsibilities include facilitating on-the-job coaching of pharmacy operations including, transfers, new prescriptions, and prescription fills. You will be responsible for conducting and facilitating the training required to effectively develop and train pharmacy support staff members.
divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.
Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work. (SM)
Primary Job Duties
Engage all learners at all levels to improve performance
Design effective training programs
Deliver course material in both group and one-on-one sessions
Ability to train pharmacy support staff in all aspects of pharmacy operations, pharmacy technology, and other essential job functions
Review course material and recommend changes, additions or deletions to enhance the effectiveness of the program
Maintain administrative records of all learners with 100% accuracy
Mentor, coach, and evaluate new hire’s progress including skills assessments, call listening, and recommendations of termination for poor performers
Conduct quality assurance monitoring of new hires to ensure quality graduates to the production floor
Provide feedback to P&C and management on new-hires coming into the training program.
Support the annual recertification process to ensure site is 100% compliant in all required training
Reviews and acts on evaluation data and feedback provided by classes to improve the delivery and results of the training program
Liaise with managers to identify individual and team skills gaps
Ability to display good examples by demonstrating the skills that are being taught
Critical examination of the trainees’ understanding and progress and making necessary adjustments to the program
Ability to plan and schedule training sessions to minimize disruption to normal working
Understanding of effective teaching methodologies and tools
Willingness to keep abreast of new techniques in corporate teaching
Phenomenal communication, presentation and public speaking skills
Organizational and time management abilities
Critical thinking and decision making
A deep and thorough understanding of the business or organization, since a trainer aims to maximize the organization’s resources and build an efficient and productive workforce
Strong verbal and written communication and interpersonal skills to understand problems, convey ideas, and conduct training, and all of these are carried out through words
Creative and innovative thinking, which enables the employee trainer to keep things fresh to hold trainees’ attention, and also improvise on their teaching style
Excellent presentation skills to present and handle training programs effectively
Experience as a pharmacy technician with experience training new pharmacy technicians on best practices, policies and procedures
Strong knowledge of pharmacy compliance rules and regulations
Strong leadership skills and the ability to manage others
Required Education, Experience, Certification, Licenses:
High school diploma / GED required.
Work experience as an Pharmacy Trainer or similar role
Pass a drug test and background check.
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Certified with the National Pharmacy Technician Certification Board and maintain a current certificate
In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.
INSURANCE, PAID TIME OFF, & RETIREMENT
Full-time employees receive paid time off and employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.
In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.