Change Healthcare Senior Client Executive, Pharmacy Revenue Cycle Management - Remote (anywhere US) in Concord, New Hampshire
Senior Client Executive, Pharmacy Revenue Cycle Management
Overview of Position
The Sr. Client Executive role embodies all of the Change Healthcare core values in serving our most valued customers. This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and relationship management.
What will be my duties and responsibilities in this job?
Serve as primary day to day contact for pharmacy customer base; develop and maintain strong relationships with assigned customers
Develop and execute on strategic account plans
Understand and manage customers business needs across multiple product offerings; provide subject matter expertise to Change Healthcare Pharmacy Solutions
Coordinate and lead agenda-based customer meetings, provide follow up notes and own progress of action items
Prepare and present quarterly business reviews to key customers
Understand complex customer scenarios and quickly determine next steps towards mitigation/resolution
Create and analyze customer specific reports leveraging internal BI Tool
Provide customers with recommendations based on data and analytic insights
Monitor customer contractual requirements and ensure obligations are being met
Work collaboratively across many cross functional teams.
Identify upsell/cross-sell opportunities by identifying and developing customer needs
Represent company at industry and customer trade shows/conferences
Update and maintain internal lists and documentation
Utilize CRM Tool
What are the requirements needed for this position?
- 5+ years Account Management or customer facing experience
What critical skills are needed for you to consider someone for this position?
Healthcare experience required; retail pharmacy experience highly preferred
Self-starter with a customer centric approach, organizational skills, ability to work closely across several levels of the organization.
Strong communication, presentation, and relationship building skills.
Proficiency in Microsoft Office Suite
Experience using CRM tool (Salesforce preferred)
What other skills/experience would be helpful to have?
Bachelor’s degree or equivalent experience
Ability to build strong relationships internally and externally
Business Acumen – strong understanding of the client’s needs
Problem solving; leverage appropriate technical and solution resources to resolve issues
What are the working conditions and physical requirements of this job?
- General office demands/Home office
How much should I expect to travel?
Up to 25% travel requirement
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to email@example.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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