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Faneuil Pharmacy Customer Service Representative - REMOTE in Albuquerque, NM in Albuquerque, New Mexico

Pharmacy Customer Service Representative - REMOTE in Albuquerque, NM

Overview

Date Posted:

6/3/2021

Requisition Number:

12974

City:

Albuquerque

State:

NM

Category:

Call Center

Pay Rate:

13.00

Description

FANEUIL IS IMMEDIATELY HIRING WORK FROM HOME AGENTS!

Faneuil is immediately hiring Pharmacy Call Center Representatives to train and work from home! Computer equipment will be provided to train remotely and work remotely from your own home in the Albuquerque area. You will be required to attend a paid onsite orientation at 4420 The 25 Way NE in Albuquerque prior to training, to obtain credentials and pick up computer equipment.

Representatives will be responsible for responding to inbound calls from health plan members, assisting with prescription refill orders, ordering over-the-counter medications, and answering general questions regarding prescriptions.

  • Training Location: Remote/Train at Home

  • Training Schedule: 8:00am-4:30pm MT, Monday-Friday for 5 weeks

  • Production Location: Remote/Work at Home

  • Production Schedule: Full-time, 40 hours per week - shifts between 6:00am-9:00pm MT, Monday-Friday and 6:00am-4:30pm Saturday

  • Rate of pay: $13/hour for training and production

    Home Office Requirements:

  • A separate, distraction free work space within your home designed to improve your productivity

  • Internet Service:

  • no wireless or satellite connections

  • ethernet cable needed for modem

  • minimum of 5.0 mbps upload

  • minimum of 10.0 mbps download

  • <75ms latency (ping)

  • Check your internet speed by clicking this link: https://speedsmart.net/

    Work remotely with Faneuil - APPLY TODAY!

Minimum Requirements

  • 1 year customer service experience

  • High school diploma or GED

  • High level of understanding and communication

  • Ability to explain and break down complex issues

  • Strong technical aptitude

  • Proven critical thinking skills

  • Excellent verbal and written communication skills

  • Microsoft Office applications

  • Proficiency in keyboarding/data entry

  • Ability to work assigned shifts during the hours of operation

  • Ability to attend 100% of the required weeks of training

    Final candidates for this position will need to successfully complete a background investigation.

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